How Do I Use the Email Audit Trail

This lesson will show you how to use the Email Audit Trail. This is where you can see the emails that have left the system, and find out more information about them.

There is a direct link to the Email Audit Trail on the home page.

Alternatively, Go to Settings in the left side bar of the Course Grid and click on "Email Audit Trail"

This is the Email Audit Trail. You can use this to look at the emails that have been sent from the system and find out more information.

1) Search: You can Search for specific emails or a group of emails. The text you enter in the search bar will be searched through the emails body, subject, to address, and Process.

You can also enter in a date range to search for certain email.

2) You have some more options to do here. You can export this list to an excel file.

Process Request: will do whatever is in the action area for the emails you selected. We will discuss this more further.

3) This area gives you more options to view this feature. If your search is more than one page, you can go through the pages.

You can also choose how many emails you show per page by changing the "Per page:" field.

You can click on the email subject to see more details about the specific email.

Here you can see all the details about the email. Where it came from and where it was sent to. You can see what the email said also. You can click on the attachment that went out with this email to download it yourself.

You can sort the emails by a specific column, and choose what columns you want to display.

You can choose to sort by any of the columns either by clicking directly on it, or by clicking the down arrow directly after it. You can also choose which columns you would like to show by checking or unchecking the appropriate checkbox. You can also move the columns by holding and dragging them left or right.

The Actions Tab is where you can Re-Send or Retry the emails.

Retry will show on emails that did not go out for any reason. You can also cancel them so it never gets sent out.

To send the emails, choose the action to do so, and then click on "Process Action"

That is how you use the Email Audit Trail. Email [email protected] if you have any additional questions.